About IT helpdesk | ServiceDesk Plus
The IT help desk software trusted by 100,000+ service desks world wide The right help desk app for you - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class...
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
Sep 15, 2023
Version 5.9
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
Previous Versions
Here you can find the changelog of IT helpdesk | ServiceDesk Plus since it was posted on our website on 2016-11-07 12:52:54.
The latest version is 5.9 and it was updated on 2024-04-19 20:05:33. See below the changes in each version.
IT helpdesk | ServiceDesk Plus version 5.9
Updated At: 2023-09-15
Changes: Sep 15, 2023
Version 5.9
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
IT helpdesk | ServiceDesk Plus version 5.8.12
Updated At: 2023-08-30
Changes: Aug 30, 2023
Version 5.8.12
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
3. Minor Bug Fixes and Feature Enhancements.
IT helpdesk | ServiceDesk Plus version 5.8.11
Updated At: 2023-06-15
Changes: Jun 15, 2023
Version 5.8.11
Request filters & reply request API's, have been migrated to V3 in iPad app.
IT helpdesk | ServiceDesk Plus version 5.8.10
Updated At: 2023-05-18
Changes: May 18, 2023
Version 5.8.10
Chat module API migrated from v1 to v3 (from server build 14300).
IT helpdesk | ServiceDesk Plus version 5.8.9
Updated At: 2023-03-29
Changes: Mar 29, 2023
Version 5.8.9
Earlier, the app crashed while coming back to the foreground due to authentication API issue in the server build 11200 or below. It has been fixed.
IT helpdesk | ServiceDesk Plus version 5.7.2
Updated At: 2022-08-16
Changes: Aug 16, 2022 Version 5.7.2
Analytics app version mismatch issue Fixed.
IT helpdesk | ServiceDesk Plus version 5.6.7
Updated At: 2022-03-22
Changes: Mar 22, 2022 Version 5.6.7
1. Introduced Checklist feature on Request module.
2. User can now search assets using its service tag field.
3. Showing created time of the request in Request list.
4. Getting users comment before saving the request if the status change comment is mandatory.
5. Getting users permission when trying to connect https server.
IT helpdesk | ServiceDesk Plus version 5.6.6
Updated At: 2022-02-10
Changes: Feb 10, 2022
Version 5.6.6
1. Supporting Technician to Requester chat from build number 13000.
2. Supporting Space field while creating and editing Request.
IT helpdesk | ServiceDesk Plus version 5.6.5
Updated At: 2021-12-01
Changes: Dec 1, 2021 Version 5.6.5
Customer issue fixes.
IT helpdesk | ServiceDesk Plus version 5.6.4
Updated At: 2021-09-23
Changes: Sep 23, 2021 Version 5.6.4
Customer issue fixes.
Disclaimer
Official App Store Link
We do not host IT helpdesk | ServiceDesk Plus on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for IT helpdesk | ServiceDesk Plus is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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